ADHD UK Returns Policy

Effective Date: 2nd June 2023

This Returns Policy (“Policy”) is applicable to all purchases made through the website of ADHD UK (“Website”). By placing an order on the Website, you agree to abide by the terms and conditions set forth in this Policy.

Return Period

1.1. You have the right to return any purchased item within 14 days from the date of purchase (“Return Period”).
1.2. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.

Return Process

2.1. To initiate a return, please contact ADHD UK within the Return Period by emailing (details below). Provide your order number, details of the item to be returned, and reason for return.
2.2. ADHD UK will provide you with further instructions on how to return the item.
2.3. You are responsible for arranging and paying for the return postage, unless the item was delivered to you damaged.
2.4. We recommend using a trackable shipping method and obtaining proof of postage when returning items.

Damaged Items

3.1. If an item is delivered to you in a damaged condition, please contact ADHD UK within 48 hours of receiving the item.
3.2. Provide photographic evidence of the damage and your order number.
3.3. ADHD UK will assess the damage and, if confirmed, will arrange for a replacement item to be sent to you at no additional cost. Alternatively, a refund may be offered.

Refunds

4.1. Once your returned item is received and inspected, ADHD UK will notify you of the status of your refund.
4.2. If the returned item meets the requirements of this Policy, a refund will be processed within 14 days.
4.3. Refunds will be issued to the original payment method used for the purchase.

Non-Refundable Items

5.1. The following items are non-refundable unless delivered to you damaged:
– Digital downloads or products delivered electronically
– Items that have been personalized or custom-made
– Perishable goods
– Gift cards or vouchers

Contact Information

For any queries or concerns regarding this Returns Policy, please contact ADHD UK:

Address: Oriel House, 26 The Quadrant, Richmond, London, TW9 1DL.
Phone: 020 3984 9679
Email: [email protected]

Amendments

ADHD UK reserves the right to amend or update this Returns Policy from time to time. Any changes will be effective immediately upon posting the revised Policy on the Website.

By making a purchase on the ADHD UK Website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Returns Policy.